How do I check on a support ticket with Data Cube Systems?
Data Cube Systems clients can check the status of their support tickets in the Orbit app, on a phone or a computer, or in the client portal at polaris.datacubesystems.com. Replying to any email Data Cube Systems sends about a ticket also adds your message to that ticket.
Where to look
- Orbit on your phone. Install Orbit Support from datacubesystems.com/get-app.
- Orbit on your computer.
- The client portal at polaris.datacubesystems.com.
Adding information
Reply to the email about your ticket, or add an update in Orbit or the portal. Screenshots and error messages help the technician the most.